Refund policy

We accept returns if items are unworn and returned within 30 days of order confirmation date.

Complete the Return Form (must be included in returned package)

Things to keep in mind when issuing a return:

  • Shoes and Apparel is NOT responsible for any shipping cost for returned items.
  • Must include the Return Form (which is included in your shipment or your can print a copy by clicking here) and a copy of the order/order confirmation or packing slip that is associated with the items being returned.
  • To avoid a 20% restocking fee, make sure items are returned in the condition it was received and in its original box/packaging. No markings or tape on boxes.
  • Worn shoes are NOT accepted. If worn shoes are received, please know that this may result in your refund not processing.
  • Shoes and Apparel is NOT responsible for any lost packages that are not insured/traceable.

Processing Your Refund:

  • Once items are received by our warehouse, the returns department inspects your returned package to make sure items meet our return criteria (listed above for reference).
  • If items are received, meeting our return criteria, a refund will be issued. Please allow 2-10 days before seeing funds posted to the account in which you used at time of purchase.

Exchanges:

  • No exchanges accepted at this time for online orders.
  • Need to exchange for a different size? No problem, you will need to complete the returns process and place a new order for the correct size.

Our return address is:
Shoes and Apparel
Attn: Returns Department
3910 US 264 E
Greenville, NC 27834

Have Further Questions?

Email orders@264shoes.com
Call (252) 321-9776

 

Purchased in a store?

If you purchased items at one of our store locations, return/exchanges must be processed at the store items were purchased.
Be sure to have copy of your original receipt, items were originally purchased within 30 days and items are unworn in original packaging/box.

Any further questions, please call your individual store.